TechRoot collaborates with various product development companies across sectors such as IT strategy consulting, IT Service Management automation, healthcare, industrial automation, and transportation to develop and manage their products from our offshore global delivery center.
Partnering with a quality product development firm like TechRoot provides a wealth of knowledge that customers can leverage. Our product development encompasses extensive information about processes, materials, analysis, prototype methods, and more. Our continuous engagement in prestigious and complex product development projects has allowed us to develop and adopt standards and best practices using proven methods and tools.
Often, the cost of product development isn’t the main issue; rather, it’s the uncertainty surrounding those costs that poses a challenge. We assist in improving the definition of development costs and reducing uncertainty over time. We recommend a fixed-cost engagement model, provided the project is sufficiently defined, and a time & materials engagement model when requirements are dynamic.
With our dedicated enterprise messaging infrastructure, our customers can communicate effectively with offshore or onsite teams more than ever, without incurring additional costs. We utilize instant messaging, document collaboration, secure FTP, VPN connections, co-location backups, dual internet service providers, and other cutting-edge technologies.
Our project management processes are based on PMI and Agile methodologies, ensuring that software delivery and support services are on time, every time. We have adopted agile methodologies and technologies as part of our software delivery management and implemented them for our customers’ IT departments, providing transparent and meaningful metrics to project stakeholders within a collaborative environment.
Our ITIL-based service support processes are automated using the Fusion of Business & IT (FOBIT) framework, which includes a service desk for request fulfillment, incident management, problem management, change management, release management, CMDB, and performance management. This helps us deliver quality support to our customers based on SLAs.
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